Patron Membership Frequently Asked Questions
Why should I upgrade to a Patron Membership? A Patron Member is lovingly referred to as a “Zooporter” because you are not only a fan of the Zoo, but you are taking a step to becoming a supporter and a donor. Your donation helps us bring new world-class exhibits to the Zoo, provide outstanding, one-of-a-kind educational programming, and engage in vital conservation research. And because you’re a donor, you not only get the same benefits as a Household Membership, but you enjoy special perks like admission to the Stingray Beach, the Wildlife Safari Park, guest passes, unlimited rides, nanny add-on, discounts on concessions and gift shop, and invitations to special donor-only events. See the full benefit chart for details.
What is the beginning level of Patron Memberships? As of January 31st, 2019, Patron Memberships begin at $500, with increasing benefits at higher levels of support. We want to ensure that Patron Members receive an enhanced zoo experience so that you can see the wonderful ways your gift is put to work. Any amount above the cash value of your membership is a donation to the Omaha Zoo Foundation, and it is how we continue to improve the zoo, provide the animals new homes, and continue our conservation initiatives. Click here to learn more about the Patron Membership levels.
Is a portion of my Patron Membership tax deductible? The tax-deductible portion of your gift is the cost of your membership minus $313 in goods and services.
Who is included in my membership? Admission With your Patron Membership works very similar to a regular Household Membership. You have two named members and the children up to 20-years-old living in your household (maximum number of children is 6). Patron Members have the additional perk of adding a nanny as well as bringing 2 additional guests with every visit.
What is a named member? The two individuals whom you assign as the first and second adult on your membership when you make the purchase. The two named members must live in the same household to share a membership.
Can my nanny take my children to the zoo when I’m not with them? Yes, the nanny can utilize the membership when accompanying a named member’s children. Each Patron Membership receives two membership cards, so, to simplify admission you can give one of your membership cards to your nanny (the two named members can also use their IDs for admission). Just let us know your nanny’s name so we can add a note to your record by calling the Foundation office at (402) 736-2073. He/she will be asked to show a membership card and photo ID on each visit. Please note: the nanny is not a named member, so they must accompany the named members’ children to utilize the membership.
The Patron Membership allows me to bring two guests at every visit but also includes some single use admission passes. What is the difference? Named members can bring two additional guests every single time they visit. But sometimes you want to bring more than 2 people. This is one of the best perks our Patron Members receive. You have more day passes to utilize to help others fall in love with your Zoo. Guest passes electronically sit in your account to be utilized when you check in at admissions. If you need hard copy passes because a named member may not be accompanying your guest, please just call our office at (402) 738-2073 Monday-Friday from 8:30a-5p and we can either mail them to you or leave them at Will Call at Guest Services.
Do my additional guests receive the same benefits as a named member? When a named member brings two additional guests, the guests receive the same perks as the named member including unlimited rides as well as free admission into the Zoo, Lozier Giant Screen Theater, Stingray Beach, and the Wildlife Safari Park. (Note: a named member with the unlimited rides benefit can receive rides bands for the number in their party that day, with a maximum of 10 rides bands.)
How do I utilize my unlimited rides benefit? As of November 2018, the unlimited rides add-on is no longer available. Going forward, unlimited rides are now included at the new Patron Membership base level of $500. If you currently have an unlimited rides add-on it will continue to work until your membership expires. To utilize the benefit of unlimited rides, you must ask for your wristbands at Guest Services or any ride ticketing booth. Rides bands will be given to the number of guests entering on your membership that day, with the maximum number of 10 rides bands. The rides at the Zoo are the train, tram, carousel, and skyfari. These benefits hold no cash value and are not available for resale.
How does priority registration work? Priority registration is a new, exclusive benefit that allows Patron Members the opportunity to register for select Zoo events and classes before the general public. Make sure you receive our emails so that you can utilize this benefit! You will receive a special link 24 hours prior to public registration. This will allow you to reserve your spot ahead of time. (Note: the webstore may ask you to set up a membership login for priority registration access or discounted prices.)
What is my webstore membership login? When visiting omahazoo.com you can log in to access member prices for events or activity registration. To create a new account, have your membership card on hand. You will be prompted to fill in your account information and create a username/password for future use.
Can my high school age children use our membership benefits in my absence? If your older children visit the zoo without you, they can still use your membership if they are listed under your account. Older children may be asked for a photo ID to confirm they are under the same household. Be sure to add the names of your children to your account so that you can utilize this benefit by calling the Foundation office at (402) 738-2073.
I lost my membership card. How do I get a replacement card? Members are asked to provide their membership card and photo I.D. on each visit. If you have misplaced your membership card, please call the Foundation office at (402) 738-2073 to inquire about receiving a replacement.
Why does admissions check my ID every visit? We check your ID with every visit as an additional safety measure to ensure that no one else is using your account or Patron Membership cards.
How do I use my concessions and gift shop discount? Show your Patron Membership card to a staff member at check out.
When does my membership expire? Memberships expire one year from the date of purchase. If you renew your membership before your current one expires, your membership will be extended 12 months from the original expiration date.
I just purchased a Household Membership, but would like to upgrade to a Patron Membership. To upgrade your membership please call the Foundation office at (402) 738-2073.
My membership level includes a behind the scenes tour. How do I schedule that? Please call the Foundation office at (402) 738-2065 with at least two weeks' notice on when you would like to schedule your tour and we can discuss what animal areas are available.
I received a renewal notice in the mail but don’t expire for a while. Why are you giving me the option to renew now? As the Zoo continues to grow so does the value of a membership. To ensure that Patron Memberships continue to support our vital mission, we have changed the base level from $300 to $500. However, we wanted to give our Patrons at the $300 level a final opportunity to renew before the level went away. We hope you have been proud of how your donations have been put to work and will continue your support of the Omaha Zoo Foundation.